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Holiday Enquiry Form

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Got Questions?

Frequently Asked Questions

Some quick answers to help you before you enquire.

We typically respond to all enquiries within 2–4 working hours during business hours. For complex, bespoke itineraries, we'll send a detailed proposal within 24 hours. If you have an urgent request, call us directly and we'll prioritise your enquiry.
Yes, all our package holidays that include flights are fully ATOL protected. This means your money is completely safe — even in the unlikely event that we or one of our suppliers goes out of business. We'll always confirm your ATOL certificate alongside your booking confirmation.
Absolutely — this is our speciality. Tell us your dream holiday and we'll design a unique itinerary from scratch. Whether you want private transfers, a specific hotel, a niche activity, or a multi-country trip, we'll take care of every detail precisely to your specification.
Most bookings require a deposit (typically 10–20% of the total cost) to secure your arrangements. The balance is usually due 8–12 weeks before departure. We accept all major credit and debit cards. Flexible payment plans may be available — just ask.
We strongly recommend comprehensive travel insurance for every holiday. We can recommend reputable travel insurance providers and advise on the right level of cover for your trip. Travel insurance is not included in our package prices and must be arranged separately.
Great question! Wolban Travels is our premium travel agency offering fully packaged holidays, bespoke itineraries, and curated experiences worldwide. Wolban Shortlets is our sister service offering premium self-catering apartments and properties for short-term lets — perfect for extended stays, city breaks, or a more home-from-home experience. You can visit Wolban Shortlets via the link at the top of this page.